At Chloe Hikes, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
1. Eligibility for Returns
- Items must be returned within 3 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase ( order confirmation or receipt) is required for all returns.
- Certain items, such as [list of non-returnable items like personal care products, customized items, etc.], are non-returnable.
2. Return Process
- To initiate a return, contact our customer service at [email protected] with your order details.
- Once approved, you will receive return instructions, including the return address.
- Customers are responsible for return shipping costs, except for defective or damaged products.
- We recommend using a trackable shipping method to ensure the safe return of your item.
3. Defective or Damaged Products
- If you receive a defective or damaged product, please contact us within 3 days of delivery.
- Provide photos and a detailed description of the issue.
- Upon verification, we will offer a replacement or full refund, including shipping costs.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 3 days to your original payment method.
- Shipping costs are non-refundable, except for defective or damaged products.
5. Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an item for the same product, contact us at [email protected]
6. Cancellations
- Orders cannot be canceled once placed. Please ensure all details are correct before confirming your order.
7. Contact Us
For any questions about our return and refund policy, please contact us at:[email protected]